TownePlace Suites by Marriott Houston Westchase

This is a very clean hotel, I honestly booked this last minute and they exceeded my expectations.. the rooms are well kept. Very comfortable! I got the suite with kitchen and it came with plates, silverware, pans, a coffee machine and they allow you to borrow blenders and other cooking machines. I highly recommend them and truthfully em looking forward to continue to use them in the future.

We had stayed here before and it was fine. This time was something else. We checked in late. Got into our room. At first glance, it was fine. Lower the ac because the room felt humid. As we were unpacking to get ready for bed after a long day of traveling, things started to fall apart. First, there was a trash can full of fried chicken boxes with food inside. No big deal. We pulled out the sofa bed and there were huge stains on it. No extra linens anywhere. Went to front desk to get linens for the bed and extra towels. Told the receptionist about the chicken and stains. She apologized. When she gave me the extra towels , there were stains on it too. She apologized again. At this point, I really wanted to leave but it was getting late and the kids were tired. Unfortunately, we spent the night there. We originally booked the room for 3 nights. After the first night, we decided to change hotel and canceled the 2 other nights. Spoke to the manager in morning. She was to do a walk through. We showed her all of things that weren’t right, old chicken, stains on bed and towels, big crack on the door, crumbs on chair, dirty mirror, dirty floor, possible mold in bathroom. Overall, hotel is very dated and dirty. This was not a Marriott standard. Staff was great though. They ended up comping us the room. We checked out and moved to a different hotel.

This place was amazing. Love that there is a kitchenette in the rooms. They have all the dishes, pans, and utensils needed to cook. They have the free breakfast in the morning with a good selection of options. I absolutely love the tall ceilings. The bed is super comfortable. Pricing for the rooms is very reasonable. Anything from a studio type room to a 2 bedroom. I would stay here any time I'm in the area. They also supply shampoo, conditioner, and soap that is not the typical hotel stuff.